Should you change your mind and wish to return your piece of NJO Designs jewellery, our returns policy is 30 days from purchase. The jewellery must be returned unworn, in original packaging & in perfect sale-able condition, along with the returns paperwork. Shipping or return shipping charges are not refunded unless items are returned due to a fault.
There is no exchange or refund on pierced earrings. This is for hygiene reasons and does not affect your statutory right.
If your goods are faulty when delivered, please contact us immediately at firstname.lastname@example.org and we will deal with your query directly.
We recommend sending your goods back via registered post and retain your proof of post and tracking number, we are not responsible for lost or damaged packages.
Refunds will be made within 5 working days of receipt of the returned piece. Your bank may take up to 7 working days to credit your account. Refunds will be credited to the original purchaser’s credit, debit card or Paypal account.